Dr Mandy Lugsdin BAppSci (Ag), BVSc - Business Owner & Head Veterinarian
Certified Fear Free Professional
I am a naturally cheerful and engaging Vet with a passion for working with people and their pets. I love the opportunity to create long-lasting relationships and thrive on the investigation of medical, dermatological, imaging, feline & dental cases well beyond the usual scope of the primary clinician. I have been fortunate to enjoy referrals from other vets for my advanced skills in these areas. I am also known for my caring and empathetic nature and natural ability to build rapport quickly with everyone I work with – clients, fellow team members, and students.
I am very passionate about customer service and can deliver an exceptionally high level of memorable client interaction from the first phone call to the discharge appointment after treatment and beyond. I am energetic and prefer to keep busy. I enjoy a good laugh and love to see people enjoying their roles, life in general, and being happy. I do have a lot of fun in the consultation room on a regular basis with Pet owners.
Working with other motivated, kind & talented team members is really important to me. I believe in the importance of facilitating our team's further education and personal development so we can deliver the highest level of care with outstanding customer service tailored to each individual owner for their pet. I love learning and can be regularly found with my head in a book!
Kim Healy - Certificate IV Veterinary Nurse, RVN, AVN
Certified Fear Free Professional
Working with animals has always been my calling! I qualified in 2014 and have continued to advance my skills and experience! Now I teach Dentistry to Vet Students at Charles Sturt University and have an active role in the ongoing training of junior nurses and the upskilling of other veterinary professionals.
I am a self-proclaimed Dental nerd and will talk your ear off with all things dentistry. I have previously worked with a Veterinary Dentist and assisted with many advanced procedures such as root canals. I will happily answer any questions you have and love helping our furry friends have totally kissable mouths! I will be applying for the 2021 VTS (Dentistry)- Veterinary Technician Specialist and studying a Diploma of Veterinary Nursing- specializing in Dentistry, making my nerd title official!
If you don’t see me for a dental check, you’ll find yourself in a nutritional consult with me. I am also incredibly passionate about animal nutrition and I have completed over 200 hours of additional study on nutrition alone and have lectured at various conferences for veterinary professionals. I can help you and your furry friend out with nutrition, whether it’s a simple or complex question. I am presently a 2020 VTS (Nutrition) candidate - once completed I will be the 2nd in the Southern Hemisphere!
I am also obsessed with cats (like Mandy) and love getting smooches and head bonding rituals (head bops) from all our wonderful feline friends! I know our lovely kitty patients need that little bit of extra TLC and are not little dogs.
As a practising fear free professional, it’s important to me that our patients are always handled gently, treated with respect, and of course given all the treats!
I can’t wait to meet you all and your furry best friend at Bendigo Pet Vets!
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Axedale, Bendigo, Epsom, Flora Hill, Golden Gully, Golden Square, Huntly, Junortoun, Kangaroo Flat, Kennington, Maiden Gully, Quarry Hill, Spring Gully, Strathfieldsaye and Strathdale